Smart Support
Access technical knowledge to save time and costs throughout the lifecycle of your measurement devices
Smart Support, the instrumentation support service from Endress+Hauser provides timely remote guidance on service operations that enables you to increase your expertise, to cut diagnostics, troubleshooting and maintenance time and costs, and to improve your process availability.
장점
Minimize process downtimes and restore operations quickly
Reduce maintenance staff efforts with remote technical support
Cut down unplanned field service visits and avoid instrument returns
Lower carbon footprint by minimizing of field services
Enhance your instrumentation and application expertise with our technical knowledge base (available for most of Endress+Hauser technologies)
Our offering
Smart Support is available in different support plans designed to keep your instruments operating at optimal performance. You can create, update and manage your support cases and track service incidents online. There are customized service level agreements available with guaranteed availability, response times and remote connectivity options, to best fit and accommodate your needs.
Get immediate remedy information from our extensive knowledge base on Endress+Hauser instruments, software and applications
Get the most from expert support guidance via live video streaming or remote screensharing
Monitor support performance and benefit from guaranteed availability and priority callback