At a glance
Regular and professional maintenance on your Raman analyzer ensures its availability and reduces unplanned process downtimes. Endress+Hauser has designed specific service packages to match the criticality of your analyzer system, whether used in the lab or for process control. The Endress+Hauser service team is committed to ensuring your analyzer’s high availability and peak performance with fast response times and spare parts access. Certified engineers provide top-quality service using their technical expertise, approved tools and advanced support technologies.
Rxn4 service agreement packages boost analyzer control and guarantee the fastest response to technical issues, providing assured access to critical spares and our extensive network of service experts. Operational costs can be controlled and administrative burden limited with scalable packages that include prepaid on-site visits and laser or critical spare parts.
- Functional continuity of the analyzer
- Enhanced lifecycle and optimal performance of your analyzer
- Minimized process downtime in case of unexpected analyzer malfunction
- Manage operational costs and limit administrative burden with prepaid on-site visits
- Maximum up-time of process-critical analyzers with guaranteed short lead time of critical spare parts
Service features
Maintenance services
Service agreement packages for Rxn4 analyzers are scalable to ensure optimal measurement performance and high process availability.
Those service agreements are applicable for Rxn2 and Rxn4 IoT analyzers – 785 nm.
Rxn4 service agreement packages cover all your maintenance and technical support needs to ensure highest availability of your analyzer for the application.
- Periodic preventive maintenance visits scheduled by Endress+Hauser
- Technical support and expertise with ensured priority callback
- Prepaid on-site visits with guaranteed response time
- Ensured laser or critical parts availability
- Raman RunTime software subscription plan
- Calibration of the HCA module
- Periodic preventive maintenance of the analyzer and optional Re-OQ to ensure its maximum performance and avoid possible failures and associated costs
A field service report is provided after each on-site visit. For planned maintenance, a detailed report is delivered, outlining all control point results and the analyzer’s conformity statement.
An assessment from Endress+Hauser may be required to evaluate the state of the analyzer before offering any service agreement, including laser or critical spare part availability.